a) adjusting a target group and offer of services
influence of a target group and offer of services for providing social services, adjusting of the offer, boundaries of service
b) individual planning of services for a client
purpose of an individual plan, creation of an individual plan, assessment
c) assessment of client’s needs
purpose and methods for identifying clients’ needs
d) personnel management of organization and training of workers
selection and training of workers, their evaluation, guidance of meetings, education, and educational plans for workers
e) management of the organization
managerial skills, goals of the organization, guiding of the organization, leading system
f) public relations and informing about services
purpose of informing, target group, the suitability of different ways of communication
g) internal evaluation of quality of service
goal of social services, evaluation of goals, evaluation of quality of service provided to clients
h) documentation of social service
purposes and types of documentation, document management system, use of documentation for improvement of social service quality
i) topic according to the organization’s needs